We want you to be happy with your order - there is nothing worse than buying something you later realise is not for you, and for that reason we will always look to offer returns where we can.
Our policy lasts 14 days. If 14 days have gone by since your item has been shipped, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase - your email order confirmation would work too.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to the return address inside all Supine packages.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
DUE TO BREXIT, WE HAVE TEMPORARILY SUSPENDED EU SHIPPING UNTIL FURTHER NOTICE. Thanks for understanding.
Please note that recipients outside the EU will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis.
Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared.
We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
If you have taken advantage of our pre-order discounts, please be aware that, depending on how early the order was placed, the item may take a few weeks to arrive.
This is to allow for the pre-order to be completed & sent to us, before being sent to you, and allows the item to be more sustainably made - as well as giving you an opportunity for a discount on a high-quality item.
We will update you with the progress of the order as it comes - please be patient & shoot us an email anytime if you have any further questions!